2018-02-06 21:06:31 UTC

Building an IBD Specialty Clinic from the Ground Up

Feb. 7, 2018

Gastro One in Tennessee developed an IBD clinic within their practice, which decreased emergency room visits by 70 percent.

Is your practice considering or currently running an inflammatory bowel disease (IBD) specialty clinic? If so, Gastro One in Germantown, Tennessee, has some advice to offer. In an abstract presented at the inaugural Crohn’s & Colitis Congress — a partnership of the Crohn’s & Colitis Foundation and AGA — Natalie Pure and Carrie Mize from Gastro One reported on the development of an IBD clinic within their practice, which offers same-day appointments to patients needing to be seen for flares. This allows patients to bypass the emergency room and be seen directly by a GI specialist.

The practice hired a nurse navigator to triage the calls of sick patients and facilitate the movement of patients throughout the IBD clinic. They also established a telephone number for IBD patients to call to be triaged quickly. These efforts resulted in a 70 percent cut in the number of emergency room referrals, while also improving patient satisfaction and decreasing health care costs. The patients feel as though their illness is treated as a priority and that they are treated more efficiently since they are seeing an actual GI specialist. Gastroenterology practices should consider replicating this model to better serve their IBD patients.

Review the full abstract on the Gastroenterology website: The Development of an IBD Specialty Clinic Within a Gastroenterology Practice.

All abstracts presented at the inaugural Crohn’s & Colitis Congress are available in this Gastroenterology supplement. Save the date for the 2019 Crohn’s & Colitis Congress: Feb. 7-9 in Las Vegas.

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